How Do I Get Refund From South African Airways 

South African Airways is a top airline in the African continent. It is popular for being the flag carrier airline of one of the most culturally diverse countries, South Africa. If you are a regular passenger of this airline then you must know about the refund policy and process of this airline but before that knowing a few points about cancellation can be always helpful. This post describes all of these things in detail.

Sometimes, due to some errors or any special conditions traveler doesn’t get a refund for the cancellation booking. South African Airways always offers flexible policies so if you want to know How to Get Refund from South African Airways? Just, see the below-given steps along with the refund policy.

Ways To Get Refund From South African Airways:

Way 1: Through Online:

• Just open any search engine and write ‘https://www.flysaa.com/’ in the search bar.
• Tap on the 'Booking Management' option from the Manage my booking category.
• Now, write the correct 'Booking Reference' and 'Traveller Surname'.
• Tap on the 'Log-in' button and select your booking.
• Now, press the cancel option and your refund request will process.

Way 2: Through Call:

• Just, dial the helpline number 1 (800) 722-9675 or 1(800) 364-9405 (OTA) or of South African Airways customer service. (The helpline number will get from the official website of South African Airways)
• After connecting your call, just share your booking information with the travel representative. (If you already canceled booking then, share the booking details for the request)
• Now, you will get the best possible assistance from the travel representative for the cancellation of the booking as well as a refund request.

Some Important Point Of South African Airways Refund Policy:

• The refund will only be eligible when the traveler cancels their booking from the official website of South African Airways or directly from the airport reservation counter.
• Ticket should be canceled within 24 hours of the flight departure. There can be some cancelation charges, after which only the tax amount will be refunded. The passengers must cancel their flight within 24-hours of the flight booking to be free from the cancelation fees
• As per the South African Airways Refund Policy, the refund amount will reflect after the cancellation of the booking but it will transfer within 7 to 10 working days from the cancellation.
• The refund will credit directly from the passenger’s bank account which was used for the booking.

How To Claim Refund From SAA

• You should make a refund request within the validity period of the flight ticket. For international flight tickets, it is one year and for domestic flights, it is only 6 months. It is usually counted from the scheduled departure of the flight but if the ticket is not used then it would be counted from the date you bought the ticket.
• You will get a refund in the same currency you had paid for the ticket and only in the way of your original payment method.
• A refund is provided to the same person who bought the flight ticket.

These are the main points you should remember according to the South African Airways refund policy. If you have any further queries then you can ask the customer support team of this airline who has a huge desire to support the passengers. They always ensure you have a hassle-free experience.

How To Cancel South African Airways flight ticket

Are you curious and you are having how to cancel South African Airways flight ticket in mind? Well, then this section is just for you. There are many ways to cancel a flight ticket with this airline. You can follow any of the following methods to cancel the flight ticket with this airline:

• Cancel the flight ticket with this airline online.
• Call the customer support team 1 (800) 722-9675 to cancel the flight ticket with this airline.
• Visit the airport counter of this airline to cancel the flight ticket.

Customers who are looking for a process to cancel South African Airways flight need not go anywhere as steps as mentioned below will help them to cancel the flight ticket. For third party bookings, customers are requested to directly contact them to cancel the booking in the airlines.

Steps to cancel South African Airways flight:

Step 1: Open the portal of booking and navigate to Manage my Bookings section from there.

Step 2: Choose the ticket which you wish to cancel then subsequently select the passengers.

Step 3: Click on Cancel and then the amount to be refunded would be shown which the customers would need to confirm to complete the process of cancellation.

Step 4: Amount would be refunded onto the source account or through which the customers have made the transaction.

South African Airways cancellation policy

South African Airways cancellation policy is always flexible to suit the requirements of its passengers. You need to just keep a few points in mind that are:

• You need to pay a penalty if you are canceling the flight booking just a few hours before the scheduled departure of your flight and you had booked the flight within one week of the scheduled departure of the flight.
• If you are canceling the flight ticket after 24 hours of booking the flight then you have to pay a cancellation fee that is around 100 USD to 500 USD.
• If the cancellation of the flight ticket is done within 24 hours of booking it then you get a full refund and no cancellation fee is charged.

How Much Does It Cost To Cancel A Flight in South African

• Cancellations made 7 days prior and within 24 hours of booking can expect 100% of the refund amount.
• 100% cancellation charges would be levied for cancellations made within 4 hours of departure.
• No penalty would be levied in case the flight has been cancelled by the airlines due to some sort of technical glitch or bad weather conditions.
• Time frame is an important factor to measure the amount to be refunded when cancelling the ticket. Closer the date of departure higher the penalty would be levied and vice versa. However, this may vary from time to time.

Is South African Airways issuing refunds?

Any new ticket refund submission for cancelled or suspended SAA operated flights since March 19, 2020 can be emailed to our Refunds Department on OnlineRefunds@flysaa.com. We extend our sincere apologies to our valued customers for the delay. We thank you for your continued support, patience and understanding.